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Lighthouse Disability is committed to providing high quality disability support services. This is done through the delivery of person-centered services for people with disability. To achieve this, Lighthouse Disability reviews its services and strives for continuous improvement in all that it does. A key part of our continuous improvement is receiving feedback about people’s experiences with the support services we provide.

You can find out more about how to share your feedback, as well as our relevant documents below:

Lighthouse Disability have a number of policies and procedures which demonstrate our commitment to the delivery of quality services, safe work practices and a safe environment across the organisation.

How do I share my feedback?

All clients, families, advocates and staff are encouraged to provide suggestions on how we are able to improve the quality of our services. Feedback can be provided by:

  • Email:
  • Writing to: Lighthouse Disability, PO Box 722, Salisbury SA 5108
  • Calling: 08 8256 9800
  • Visiting: Lighthouse Disability, 101 Park Terrace, Salisbury SA 5108
  • Filling out the online form below

What will happen to my feedback?

  • We aim to acknowledge your feedback within three working days.
  • We will aim to address all feedback within a 21 working day time frame.
  • We will always use your feedback to continually improve our services.

What if I want someone to help?

If you would like more information about independent advocates that can help you share your feedback, the below link provides a comprehensive list:

South Australian Advocacy Organisations

Share your feedback - online form

“Let me commend the Lighthouse Disability staff for the exemplary work that they do and for how well they interact with the clients.”

Angela, External Provider

“Lighthouse Disability staff are all amazingly dedicated and our family appreciate all that the team do.”

Madeleine, Sister of a Client

— Gill, Parent of a Client

“Lighthouse Disability is a positive organisation to be part of. They make my life easier.”

Gerry, Client

“I have enjoyed my time as a volunteer and appreciate your support provided over the last two years. Thank you very much!”

Mihir, Volunteer